Shop FAQ
Spirits
Who should I contact with questions about my spirits shipment?
Who should I contact with questions about my spirits shipment?
Can I send a gift message with a spirits order?
Can I send a gift message with a spirits order?
Yes, we can include a gift note - a gift note option will appear under the item when you add it to your basket. If you miss this step, you can reach out to support@accelpay.io to request a gift note be added to the shipment.
My order includes both spirits and merchandise. Who should I contact?
My order includes both spirits and merchandise. Who should I contact?
Please email retail@caledoniaspirits.com for merchandise-related questions and support@accelpay.io for spirit-related needs.
Do I need to sign for my delivery of spirits?
Do I need to sign for my delivery of spirits?
Yes, someone will need to sign for the delivery if your order contains spirits.
By federal law, orders containing spirits must be sent to an address where someone 21+ is available to receive and sign for it. If you are gifting spirits, please let the recipient know the gift is coming and they will need to be home to receive and sign for the delivery. After three delivery attempts, if no one can receive and sign, the order will be returned to the retailer and you will receive a refund for the spirits but not for the shipping.
If I miss the three deliveries, what happens?
If I miss the three deliveries, what happens?
We can offer you a refund minus the shipping cost if you choose not to attempt a new shipment and delivery. If you would like to have the order shipped again, we will send a $25 invoice to cover the shipping fee to ship out a new order. If there are extenuating circumstances you are welcome to reach out to support@accelpay.io.
What happens if my order arrives damaged?
What happens if my order arrives damaged?
We do our best to provide exceptional service, however some factors like shipping and handling are outside of our control, and issues like this can happen. Please email support@accelpay.io and share photos of the damaged goods and the box and shipping materials. We will coordinate a reshipment with the retailer and send you updated tracking number(s) as soon as available.
What happens if I receive an incorrect order?
What happens if I receive an incorrect order?
We do our best to provide exceptional service, however a mistake can be made in packing your order. Please email support@accelpay.io and share photos of the received goods and the box and shipping materials. We will coordinate a correction shipment with the retailer and send you updated tracking number(s) as soon as available.
Do you offer gift cards?
Do you offer gift cards?
We do not have gift cards available for online purchases at this time.
If you are interested in purchasing a physical gift card for use at our
distillery shop and bar, you can come by during open hours or email retail@caledoniaspirits.com.
If someone I send a gift to wants to swap their bottle for a different Barr Hill spirit, is that an option?
If someone I send a gift to wants to swap their bottle for a different Barr Hill spirit, is that an option?
No, a swap for an online order is not an option. If you do need to return the bottle ordered and send a new one, we would be happy to arrange a refund for the original spirits order less the shipping, you would need to pay the return shipping to send the original bottle(s) back, and then you would order their preferred item.
We suggest inviting them to review our online store and pick out a couple of items they would enjoy and then you can select from those items. They will also need to be informed about the spirit delivery in order to sign for it - under current federal regulations, it is very difficult to surprise someone with a gift of shipped spirits!
MERCHANDISE
Who should I contact with questions about merchandise shipments?
Who should I contact with questions about merchandise shipments?
Can I send a gift message with a merchandise order?
Can I send a gift message with a merchandise order?
Yes, we can include a gift note - a gift note option will appear under the item when you add it to your basket. If you miss this step, you can reach out to retail@caledoniaspirits.com to request a gift note be added to the merchandise shipment.
My order includes both spirits and merchandise. Who should I contact?
My order includes both spirits and merchandise. Who should I contact?
Please email retail@caledoniaspirits.com for merchandise-related questions and support@accelpay.io for spirit-related needs.
Do you accept returns on apparel items that do not fit well?
Do you accept returns on apparel items that do not fit well?
Yes, as long as they have not been worn. You are responsible for returning the item to the distillery shop:
Attn: Retail
116 Gin Lane
Montpelier, VT 05602
Once returned, we are happy to offer a full refund, less the original shipping.
Can I exchange an apparel item for a different size?
Can I exchange an apparel item for a different size?
Yes, as long as the original item has not been worn. You are responsible for returning the item to the distillery shop:
Attn: Retail
116 Gin Lane
Montpelier, VT 05602
Once returned, we are happy to send you the new size and will reach out for payment for shipping.
